Support
Help for HabitUnlock on iPhone with iOS 17 or later. An Apple Watch is not required; there is no Watch companion app. Wording may differ with your app version.
Contact support
Include your app version, iOS version and the steps that caused the problem. Do not send passwords, your emergency PIN, full payment details or private Health records.
Permission denied or blocking stopped?
Screen Time authorization is needed to protect selected apps, categories and websites. Open HabitUnlock and follow its Screen Time setup. If authorization was revoked, authorize it again and check your selection. Notification permission is optional. iOS Settings or removing HabitUnlock can affect blocking.
Walking or workout progress is missing
Walking uses step data available through Apple Health. Optional workout-based habit completion reads workouts and activity data with your permission. Timed push-ups and guided breathing are not verified by Apple Health. Check the data and HabitUnlock access in the Health app; allow time for Watch data to sync. HabitUnlock does not write Health data. See Apple’s Health help.
Choose protected apps and schedules
Open the Focus tab to edit your protected apps, categories and websites. Blocking Schedules are also in Focus. Check both your selection and the schedule’s days and times. The protected-app selection cannot be changed in HabitUnlock while Deep Lock is active.
The blocked-app screen does not open HabitUnlock
Close the blocked app, then open HabitUnlock yourself from your Home Screen or App Library. The shield cannot automatically launch HabitUnlock. Complete your configured goal there, then return to the protected app.
Earned access ended
An exercise-earned unlock grants a 15-minute access window, rounded up to a whole minute for iOS scheduling. It is temporary access, not an unlimited unlock until midnight or a bank of spendable minutes. Blocking is then evaluated against your active rules and schedule. If protection does not return, open HabitUnlock and check Screen Time authorization and your selection.
What Deep Lock changes
For 24 hours, Deep Lock prevents turning it off, changing protected apps or habits, or using the in-app emergency override. Check the end time shown in Settings before committing. This is an in-app restriction: iOS Settings and removing HabitUnlock can still affect blocking. It is not a guarantee that every bypass is impossible.
Temporary emergency access
Set up your emergency PIN in Settings. Emergency Override allows up to three uses per week, with a countdown and a 15-minute access window. It is unavailable while Deep Lock is active. Do not put essential emergency access behind a restriction you cannot safely manage.
Pro is missing or I changed devices
Use the Apple Account that made the purchase, then open Settings → Restore Purchases in HabitUnlock. An internet connection is needed to refresh subscription access. Do not buy again just to troubleshoot. Restoring purchases restores eligible access, not deleted local habits or history.
Trials, cancellation and refunds
The App Store purchase sheet shows the price, billing period and any trial you are eligible for in your region. A trial is not guaranteed for returning subscribers. Manage or cancel in iPhone Settings → your name → Subscriptions → HabitUnlock. Deleting the app or its data does not cancel billing. See Apple’s cancellation instructions and refund instructions; refund eligibility varies by region and Apple’s decision.
Streak protection
The free plan includes one streak freeze per month; Pro includes two. Protection depends on an available freeze and the app’s streak rules, so it does not cover every missed day. Check your remaining freezes in the app. Deleted local history cannot be restored by restoring a subscription.
Reset progress without deleting the account
Settings → Reset All Data removes habits, streaks, achievements and exercise history. It preserves your subscription, emergency PIN, protected-app selection and blocking schedules. Read the confirmation before entering RESET. Schedules may therefore still block apps after a reset.
Delete account and data
Use Settings → Delete Account & Data, read the warning and enter DELETE to confirm. HabitUnlock requests server-side deletion before clearing local data. If deletion fails or reports a partial result, keep the app installed, check your connection and retry; an error is not confirmation of deletion. Uninstalling alone does not send this request or cancel your Apple subscription. Limited security and legally required records may remain as described in the privacy policy.
Recovery after reinstalling
Install the current App Store version, connect to the internet and restore eligible purchases. Reauthorize Screen Time and review your selection and schedules. Reinstalling is not a recovery method for deleted local habits or history. If account deletion still fails, contact support with the error and app version; never send your PIN or account password.
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